Studio Policies
CANCELLATION/ NO-SHOW POLICY
I understand that life sometimes brings unexpected changes, however, in order to accommodate my clientele and provide the most accurate information and booking slots, there will be a $25 non-refundable fee, if you choose to cancel your hair appointment 48 hour per my cancellation policy.
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RETAIL SALES ARE FINAL
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I may exchange any opened or unopened items within 14 days of purchase. I will suggest an alternative product tio meet your needs and the value of article returned will be applied toward new product. Cash or Credit back for returned item IS NOT AN OPTION. Retail returns can not be used as a future service credit neither.
This policy applies to appliance tools as well.
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SERVICE SATISFACTION
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I want you to love your hair! we all do, but if you are having any challenges with your color or haircut, please email me within 5 days of your visit and I will be happy to correct any reasonable issue at no additional cost.
Please be aware that if you are choosing to completely change the look, color or length of hair other that what we agreed upon at our consultation, the service adjustment is null, and the service will imply a new charge for services rendered.
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REFUNDS​
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Karla Hauptly Studio does NOT offer refunds on any services, hot tools or products.
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SMS Policy
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Karla Hauptly Studio respects your privacy and is committed to protecting your personal information. This SMS privacy Policy explains how we collect, use, and safeguard your information when you opt in to receive SMS communications from me.
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When you opt in to receive SMS messages from Karla Hauptly Studio, I may collect the following information:
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Your phone number
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Any information you provide in response to SMS messages
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Message delivery and interaction data (such as whether a message was opened or clicked)
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The information collected through SMS messages will be used for the following purposes:
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To send service updates, promotional offers, and important notifications
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To respond to customer inquiries and provide support
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To improve our messaging services and enhance user experience
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To comply with legal and regulatory requirements
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Karla Hauptly Studio does not sell, rent, or share your SMS-related information with third parties except in the following cases:
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When required by law or legal process
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With service providers who assist us in delivering SMS services, provided they adhere to confidentiality agreements
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In case of a business transfer, merger, or acquisition, where your information may be transferred as part of the assets
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You can opt out of receiving SMS messages from Karla Hauptly Studio at any time by replying "STOP" to any message you receive. Once you opt out, you will no longer receive SMS communications from us unless you re-enroll.
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We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission over mobile networks can be guaranteed as 100% secure.
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Our SMS services are not intended for individuals under the age of 13. We do not knowingly collect information from children. If we learn that we have collected data from a minor, we will take steps to delete it.
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We may update this SMS Privacy Policy periodically. Any changes will be posted on this website with the revised effective date.
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If you have any questions or concerns about this SMS Privacy Policy, you may contact me at:
Karla Hauptly Studio
(515) 212-7460
8820 Swanson Blvd, Suite 125
Clive, IA 50325
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By opting into our SMS services, you acknowledge that you have read and agree to this SMS Privacy Policy.
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